Muncheez
| 12306 Buckeye Road, Cleveland |
5 tarieven
4.40/10.00 |
|
+1 216-921-8128 |
|
Muncheez op de kaart
Beoordeling
B B vlogs (06.11.2017 00:35)
Food was good. Service should have been better. Took a long time.
Food was good. Service should have been better. Took a long time.
nancy Brown (05.11.2017 04:29)
First time and was skeptical because so many men were in the kitchen cooking but it was very good!
First time and was skeptical because so many men were in the kitchen cooking but it was very good!
Timeko Graves (10.09.2017 20:08)
I heard a lot of good things about this place and I've been here twice and disliked their food. I was most disappointed in there wings, like how can you go wrong with wings? The wings barely had taste to them and to top it off they were hard ass hell, they definitely fried them too long. Very disappointing. Won't be going back there.
I heard a lot of good things about this place and I've been here twice and disliked their food. I was most disappointed in there wings, like how can you go wrong with wings? The wings barely had taste to them and to top it off they were hard ass hell, they definitely fried them too long. Very disappointing. Won't be going back there.
Mr. Barnes (31.08.2017 02:36)
Before today service was great about a year ago but they must have new cooks cause food doesn't taste the same and they up the price and down sized! Definitely not eating there again!!!
Before today service was great about a year ago but they must have new cooks cause food doesn't taste the same and they up the price and down sized! Definitely not eating there again!!!
Kimberly Clark (25.08.2017 19:20)
I love supporting black own business but I also hold them to the same standard that I hold anyone that I am paying my hard, earned money to. On Wednesday, I had a taste for “Chicken Dirty Fries.” Yes, they are very unhealthy; however when cooked RIGHT they are also very delicious. I called in because my experience in the past is that it can take quite a while for an order to be ready. I always thought positively about this and said the reason was everything is cooked “FRESH.” When I called I was told it would be 25 minutes. I inquired if they still served the combo which is the Fries and a soda, and I was told yes. When I walked in I was told it would be another 3 minutes. In 3 minutes or less I was given my fries and my soda, paid my bill and swiftly left. That is where I made my first mistake, not checking the box. I got back to my job, pulled into my little place of relaxation to enjoy the last 7 minutes of my lunch and as I began to stir up the “Chicken Dirty Fries” I notice something utterly disturbing which is evidenced by the photo you see attached to this. EVERY one of those FRENCH FRIES was BURNT. Either they were cooked that way or they had been set in a warmer and because of that turned dark. I decided to taste them to see if they were at least fresh but cooked to long and I could immediately tell these fries most likely belonged to someone who never showed up.
I called and requested to speak with the manager. The person that took the call said he truly apologized and where was I located so they could deliver me another order. I gave him all my information; however something on that call let me know that I was probably not going to get my order; nonetheless, I’m still allowing a second chance to right this wrong. It is now 3:15 p.m. my lunch is over and I have not eaten all day, in addition to that I have to be at my second job by 5:45 p.m. and I don’t get off my day job until 5:00. At 5:00, as I’m leaving I called and now I’m speaking to a manager by the name of Andre and I asked him is their delivery driver still coming (being sarcastic). He stated, “Where you at Ma’am? Yes we are still coming. How long will you be there? Okay, enough is enough Andre. Do you really think that I am going to continue to wait here? I have been waiting for almost 2 hours for a corrected order. Andre said “Ma’am can you stop by now? I’ll take care of you, I’m so sorry for all of this and I will make it right for you.” I said I can’t come today. He said, “Well whenever you come tell them Andre said to give you whatever you want and it will be free.” So after all this I’m still riding with Muncheez and then the following happens. I called yesterday; spoke to Andre about honoring my free offer today. Andre immediately said “Absolutely call me when you are leaving your job and I will have it ready for you.” I specifically asked…Will I get another pop or will I need to purchase one. He said, “No ma’am, I got you, just come on up.” I arrived at Muncheez yesterday at 5:17 p.m. there was a young man sitting behind the counter, taking calls, which I now know was Andre. There was another person standing behind the counter packing bags with a very unpleasant look on his face as he was serving customers through the sound proof glass where you can only yell or speak to one another thru intercom. I saw Andre get up to put the soda in my bag but the other gentlemen told him to put it back, “She ain’t getting no pop.” So just maybe this conversation is regarding someone else so I’ll wait. long story short no food, no soda, and I will never patronize this place again. Full post, posted on FB.
I love supporting black own business but I also hold them to the same standard that I hold anyone that I am paying my hard, earned money to. On Wednesday, I had a taste for “Chicken Dirty Fries.” Yes, they are very unhealthy; however when cooked RIGHT they are also very delicious. I called in because my experience in the past is that it can take quite a while for an order to be ready. I always thought positively about this and said the reason was everything is cooked “FRESH.” When I called I was told it would be 25 minutes. I inquired if they still served the combo which is the Fries and a soda, and I was told yes. When I walked in I was told it would be another 3 minutes. In 3 minutes or less I was given my fries and my soda, paid my bill and swiftly left. That is where I made my first mistake, not checking the box. I got back to my job, pulled into my little place of relaxation to enjoy the last 7 minutes of my lunch and as I began to stir up the “Chicken Dirty Fries” I notice something utterly disturbing which is evidenced by the photo you see attached to this. EVERY one of those FRENCH FRIES was BURNT. Either they were cooked that way or they had been set in a warmer and because of that turned dark. I decided to taste them to see if they were at least fresh but cooked to long and I could immediately tell these fries most likely belonged to someone who never showed up.
I called and requested to speak with the manager. The person that took the call said he truly apologized and where was I located so they could deliver me another order. I gave him all my information; however something on that call let me know that I was probably not going to get my order; nonetheless, I’m still allowing a second chance to right this wrong. It is now 3:15 p.m. my lunch is over and I have not eaten all day, in addition to that I have to be at my second job by 5:45 p.m. and I don’t get off my day job until 5:00. At 5:00, as I’m leaving I called and now I’m speaking to a manager by the name of Andre and I asked him is their delivery driver still coming (being sarcastic). He stated, “Where you at Ma’am? Yes we are still coming. How long will you be there? Okay, enough is enough Andre. Do you really think that I am going to continue to wait here? I have been waiting for almost 2 hours for a corrected order. Andre said “Ma’am can you stop by now? I’ll take care of you, I’m so sorry for all of this and I will make it right for you.” I said I can’t come today. He said, “Well whenever you come tell them Andre said to give you whatever you want and it will be free.” So after all this I’m still riding with Muncheez and then the following happens. I called yesterday; spoke to Andre about honoring my free offer today. Andre immediately said “Absolutely call me when you are leaving your job and I will have it ready for you.” I specifically asked…Will I get another pop or will I need to purchase one. He said, “No ma’am, I got you, just come on up.” I arrived at Muncheez yesterday at 5:17 p.m. there was a young man sitting behind the counter, taking calls, which I now know was Andre. There was another person standing behind the counter packing bags with a very unpleasant look on his face as he was serving customers through the sound proof glass where you can only yell or speak to one another thru intercom. I saw Andre get up to put the soda in my bag but the other gentlemen told him to put it back, “She ain’t getting no pop.” So just maybe this conversation is regarding someone else so I’ll wait. long story short no food, no soda, and I will never patronize this place again. Full post, posted on FB.
