Colinton Country Cattery
| 164 Woodhall Road, Edinburgh |
5 tarieven
8.40/10.00 |
|
+44 131 441 9099 |
|
Colinton Country Cattery op de kaart
Beoordeling
Colin Bruce (21.09.2017 15:41)
We have used them for years now would never think of going anywhere else. The girls are so friendly and welcoming they take time to listen to you if your cat has any meds to take or dislikes. Everytime we have taken smir the girls are busy cleaning which we find very comforting. There has never ever been any smell that you might associate with so many cats at once so we are easier leaving her with them knowing she is getting all the care that she needs even though she has a problem with female's but they give her her treats nd she forgives them.
We have used them for years now would never think of going anywhere else. The girls are so friendly and welcoming they take time to listen to you if your cat has any meds to take or dislikes. Everytime we have taken smir the girls are busy cleaning which we find very comforting. There has never ever been any smell that you might associate with so many cats at once so we are easier leaving her with them knowing she is getting all the care that she needs even though she has a problem with female's but they give her her treats nd she forgives them.
Kirsty Lawrie (17.06.2016 11:03)
Best cattery my cats have stayed in. Pen 1 is huge and the girls do an excellent job. See you in December! Kirsty and Gavin
Best cattery my cats have stayed in. Pen 1 is huge and the girls do an excellent job. See you in December! Kirsty and Gavin
Anna Emmerson (02.08.2013 11:17)
EXCELLENT!!
I have been a regular customer of Colinton Country Cattery for around 6 years. Unfortunately my job requires a fair amount of travel which takes me away from my wee boy Spike. Spike doesn't seem to mind though as he has a second home here. The chalets are clean, safe and secure, and the care and compassion shown by the staff and owners is second to none. Spike loves going on holiday.
HIGHLY RECOMMENDED
EXCELLENT!!
I have been a regular customer of Colinton Country Cattery for around 6 years. Unfortunately my job requires a fair amount of travel which takes me away from my wee boy Spike. Spike doesn't seem to mind though as he has a second home here. The chalets are clean, safe and secure, and the care and compassion shown by the staff and owners is second to none. Spike loves going on holiday.
HIGHLY RECOMMENDED
Elizabeth Goodwin (30.07.2013 00:34)
Mrs Smith, you are correct that the cat did escape from you and was eventually returned to us. My husband, friends and I spent 36 hours distributing hundreds of flyers and posters to try to retrieve our cat, once we understood it was no longer in your attic. The reason for our review is that we would not wish this to happen to other cats. We hope you can understand that.
We completely disagree with your decision to dismiss the staff member who left the chalet door open. It is your responsibility to ensure that there are processes in place to make sure that one human error does not lead to you losing a cat.
The employees of the cattery have been helpful, polite and constructive in their efforts. You were not.
We are not responsible for any other reviews left on this site.
********
Colinton Country Cat LOST my beloved little cat. Several elements concerning a chain of systematic flaws in the processes and procedures of this cattery, led this cattery to lose my cat.
Not only did Colinton Country Cattery fail in its primary business objective (to keep the cat safe), but they also exhibited abominable decision-making, poor business practice, and a disgraceful attitude towards its customers.
After my experience at this cattery it is hard to imagine ever trusting a cattery again. Please be cautious when using any cattery. This episode broke my heart.
Mrs Smith, you are correct that the cat did escape from you and was eventually returned to us. My husband, friends and I spent 36 hours distributing hundreds of flyers and posters to try to retrieve our cat, once we understood it was no longer in your attic. The reason for our review is that we would not wish this to happen to other cats. We hope you can understand that.
We completely disagree with your decision to dismiss the staff member who left the chalet door open. It is your responsibility to ensure that there are processes in place to make sure that one human error does not lead to you losing a cat.
The employees of the cattery have been helpful, polite and constructive in their efforts. You were not.
We are not responsible for any other reviews left on this site.
********
Colinton Country Cat LOST my beloved little cat. Several elements concerning a chain of systematic flaws in the processes and procedures of this cattery, led this cattery to lose my cat.
Not only did Colinton Country Cattery fail in its primary business objective (to keep the cat safe), but they also exhibited abominable decision-making, poor business practice, and a disgraceful attitude towards its customers.
After my experience at this cattery it is hard to imagine ever trusting a cattery again. Please be cautious when using any cattery. This episode broke my heart.
Helen Smith (29.07.2013 21:32)
I am the owner of this cattery. What Mrs Goodwin, who incidentally boarded her cat with us regularly over a period of years without complaint, fails to say is that I found her cat and he has been RETURNED TO HER. She is encouraging her friends to post reviews when they do not know the cattery and are only relating what she chooses to tell them. The cat did escape from his chalet overnight through a door which a member of staff had failed to secure properly. This was a serious breach of our security and the person responsible has now been dismissed. However, the cat was still in the cattery as there are a further 2 doors to each chalet area which were closed and padlocked. The cat had gone up into the attic space and we knew that we would get it back, which we did. We took this matter extremely seriously and searched for the cat continuously until we found it. We have boarded thousands of cats over the years and this is the first time a mistake like this has happened. It is not a reflection on the way we run the cattery but was caused by a human error. Perhaps if Mrs Goodwin had spent a little less time devoted to revenge tactics via the internet and even a small proportion of that time actually looking for her cat, she would have been re-united with him sooner. The owner's husband spent approximately 1 hour with my own husband searching the attic space for the cat and after that the owner did not contact us or visit to look for the cat - not even replying to our telephone message to tell her that we had put specialist cameras in the attic to detect movement. Thankfully, WE did not give up on the cat and we found him safely.
I am the owner of this cattery. What Mrs Goodwin, who incidentally boarded her cat with us regularly over a period of years without complaint, fails to say is that I found her cat and he has been RETURNED TO HER. She is encouraging her friends to post reviews when they do not know the cattery and are only relating what she chooses to tell them. The cat did escape from his chalet overnight through a door which a member of staff had failed to secure properly. This was a serious breach of our security and the person responsible has now been dismissed. However, the cat was still in the cattery as there are a further 2 doors to each chalet area which were closed and padlocked. The cat had gone up into the attic space and we knew that we would get it back, which we did. We took this matter extremely seriously and searched for the cat continuously until we found it. We have boarded thousands of cats over the years and this is the first time a mistake like this has happened. It is not a reflection on the way we run the cattery but was caused by a human error. Perhaps if Mrs Goodwin had spent a little less time devoted to revenge tactics via the internet and even a small proportion of that time actually looking for her cat, she would have been re-united with him sooner. The owner's husband spent approximately 1 hour with my own husband searching the attic space for the cat and after that the owner did not contact us or visit to look for the cat - not even replying to our telephone message to tell her that we had put specialist cameras in the attic to detect movement. Thankfully, WE did not give up on the cat and we found him safely.
