YourVets Coventry
| Coventry Business Park, 1130-1140 Herald Avenue, Coventry |
5 tarieven
3.20/10.00 |
|
+44 24 7659 4242 |
|
YourVets Coventry op de kaart
Beoordeling
Colin Wardle (16.10.2017 15:55)
We took our dog to these vets , she was distressed and in difficulties and had to be carried into the surgery on a stretcher . She was put in a back room and it became obvious to us that she was near the end . We wanted to see her and be with her as she passed away , but the staff held us up in another room taking a payment for her euthanasia injection and cremation service , god alone knows why that couldn't have waited until afterwards . At that time we would have signed anything we were so upset and just wanted to see her . They even tried to get us to pick and pay for an urn before she had even died . We finally got to see her just as she passed away , she didn't even need the injection we had just paid for she died naturally . Their suggested solution to the disposal of her body was to put her in a van and drive her to Surrey for cremation . The next day we cancelled that and found Heart of England Services in Meridan who dealt with her cremation locally in a compassionate and caring manner , and we would highly recommend them . While I understand that vets are not the National Health ie they are there to make money (and YourVets are part of a large group) , I cannot understand the total lack of compassion shown by the vets and most staff at this place . At no time was our dog treated as any more than a source of income to their practice , and to delay us seeing our dog while they took payments and tried to sell us things is totally inexcusable . Take our advice , don't use them , find a small local vet to look after your animal who will care about them and not use the opportunity of your vulnerability at a distressing time to extract money from you .
We took our dog to these vets , she was distressed and in difficulties and had to be carried into the surgery on a stretcher . She was put in a back room and it became obvious to us that she was near the end . We wanted to see her and be with her as she passed away , but the staff held us up in another room taking a payment for her euthanasia injection and cremation service , god alone knows why that couldn't have waited until afterwards . At that time we would have signed anything we were so upset and just wanted to see her . They even tried to get us to pick and pay for an urn before she had even died . We finally got to see her just as she passed away , she didn't even need the injection we had just paid for she died naturally . Their suggested solution to the disposal of her body was to put her in a van and drive her to Surrey for cremation . The next day we cancelled that and found Heart of England Services in Meridan who dealt with her cremation locally in a compassionate and caring manner , and we would highly recommend them . While I understand that vets are not the National Health ie they are there to make money (and YourVets are part of a large group) , I cannot understand the total lack of compassion shown by the vets and most staff at this place . At no time was our dog treated as any more than a source of income to their practice , and to delay us seeing our dog while they took payments and tried to sell us things is totally inexcusable . Take our advice , don't use them , find a small local vet to look after your animal who will care about them and not use the opportunity of your vulnerability at a distressing time to extract money from you .
Mike Sanders (27.09.2017 02:14)
As a vets, the centre is a really nice place and the 24 hour service is very reassuring for a pet owner. However, I could not recommend them as a place to go to have your pet euthanized.
Trust me, unless you are very insistent, your dogs suffering will be made to continue, but only after you've spent £200+ on 'tests'.
Sadly, our dog (who was old) fell very poorly and we took him here with the sole intention of having him put to sleep. I'm not an expert, but I believe that most experienced dog owners know when there is something extremely wrong with their dog and particularly when it is highly distressed.
While the service we received was excellent and considerate we were attempted to be sold x-rays and blood tests etc. (after a very subtle insurance enquiry).
I am a rather pragmatic dog owner. I believe that once they are past a certain age, when something goes very badly wrong, prolonging their life is often cruel and selfish.
For a dog that was very clearly poorly, I (not for the first time with YourVets) eventually gave in and was sent home with some medicine.
Within an hour of being home we almost immediately regretted it as our dog vomited and collapsed in it in less than an hour after us being told to 'give him a chance'.
We eventually (very late in the day at this point) found another vet who agreed that euthanizing was the humane option practically upon immediate assessment.
I should have learnt my lesson from 5 years before when an old rescue dog we had at the time clearly had kidney failure, yet we were sold blood tests, x-rays and drips at £360 for them to eventually tell me what I already knew and then that it would be best to put her to sleep (by which point I was £500 in the hole after 2 days and all I had done was allowed my emotions to buy into hope and prolong my dogs suffering).
I'm not saying that YourVets are bad, if anything, quite the contrary. However, practically every time we or friends have had to take a pet here to be put down (not an easy decision) we have been 'up sold' into dragging the process out.
In any other industry, it'd be called 'being conned' - because money is taken (or extracted) from you at a point where you are most emotionally vulnerable.
When we have needed this vet, for genuine day to day animal care, their service has been excellent, but unless in an emergency, I will never visit this clinic again.
This is no reflection on the reception staff who we have always found to be helpful and polite.
As a vets, the centre is a really nice place and the 24 hour service is very reassuring for a pet owner. However, I could not recommend them as a place to go to have your pet euthanized.
Trust me, unless you are very insistent, your dogs suffering will be made to continue, but only after you've spent £200+ on 'tests'.
Sadly, our dog (who was old) fell very poorly and we took him here with the sole intention of having him put to sleep. I'm not an expert, but I believe that most experienced dog owners know when there is something extremely wrong with their dog and particularly when it is highly distressed.
While the service we received was excellent and considerate we were attempted to be sold x-rays and blood tests etc. (after a very subtle insurance enquiry).
I am a rather pragmatic dog owner. I believe that once they are past a certain age, when something goes very badly wrong, prolonging their life is often cruel and selfish.
For a dog that was very clearly poorly, I (not for the first time with YourVets) eventually gave in and was sent home with some medicine.
Within an hour of being home we almost immediately regretted it as our dog vomited and collapsed in it in less than an hour after us being told to 'give him a chance'.
We eventually (very late in the day at this point) found another vet who agreed that euthanizing was the humane option practically upon immediate assessment.
I should have learnt my lesson from 5 years before when an old rescue dog we had at the time clearly had kidney failure, yet we were sold blood tests, x-rays and drips at £360 for them to eventually tell me what I already knew and then that it would be best to put her to sleep (by which point I was £500 in the hole after 2 days and all I had done was allowed my emotions to buy into hope and prolong my dogs suffering).
I'm not saying that YourVets are bad, if anything, quite the contrary. However, practically every time we or friends have had to take a pet here to be put down (not an easy decision) we have been 'up sold' into dragging the process out.
In any other industry, it'd be called 'being conned' - because money is taken (or extracted) from you at a point where you are most emotionally vulnerable.
When we have needed this vet, for genuine day to day animal care, their service has been excellent, but unless in an emergency, I will never visit this clinic again.
This is no reflection on the reception staff who we have always found to be helpful and polite.
Tom Lyons (19.08.2017 01:33)
I will never take my cat here again!! The women that treated her was rough with her and didn't have a clue what she was doing. She obviously hurt my cat, my cat has been growling and very upset since we brought her home. I am very upset by the way she was treated and will be taking this further. I have tried to call them several times this afternoon but no reply. All she was doing was giving her a worming tablet, she couldn't get her to swallow it. So I said last time the lady used a gun that fired it to the back of her throat. Which worked well, she said I'm not to familiar with these but continued to do it. She didn't know what she was doing and shoved the thing quite hard into my cats mouth and obviously hurt her. It's not supposed to be shoved in its used to fire the tablet into the back of her throat. If you don't know how to do something, go get someone who does. Not just guess, and possibly injury animals that your supposed to be caring for.
I will never take my cat here again!! The women that treated her was rough with her and didn't have a clue what she was doing. She obviously hurt my cat, my cat has been growling and very upset since we brought her home. I am very upset by the way she was treated and will be taking this further. I have tried to call them several times this afternoon but no reply. All she was doing was giving her a worming tablet, she couldn't get her to swallow it. So I said last time the lady used a gun that fired it to the back of her throat. Which worked well, she said I'm not to familiar with these but continued to do it. She didn't know what she was doing and shoved the thing quite hard into my cats mouth and obviously hurt her. It's not supposed to be shoved in its used to fire the tablet into the back of her throat. If you don't know how to do something, go get someone who does. Not just guess, and possibly injury animals that your supposed to be caring for.
Steven Bryan (20.07.2017 20:21)
The WORST vets in Coventry. Wrong meds
I have taken my dog 3 different times and I always have to go back to get him checked out again. They just focus on getting you back for repeat business.
They do not take responsibility and just focus on your money.
Don't waste your time. And look for another vet.
The WORST vets in Coventry. Wrong meds
I have taken my dog 3 different times and I always have to go back to get him checked out again. They just focus on getting you back for repeat business.
They do not take responsibility and just focus on your money.
Don't waste your time. And look for another vet.
Simon Trotter (09.07.2017 20:26)
Great professional care and friendly staff but handling of insurance claims poor. If you pay up front and claim the money back from your insurers (which you have to do at weekends) it took my claim 10 days for head office to process a simple claim form. Not good if you have forked out £1000 odd and have to wait at YourVets convenience for its internal processes to complete and the onward journey to the insurers.
Great professional care and friendly staff but handling of insurance claims poor. If you pay up front and claim the money back from your insurers (which you have to do at weekends) it took my claim 10 days for head office to process a simple claim form. Not good if you have forked out £1000 odd and have to wait at YourVets convenience for its internal processes to complete and the onward journey to the insurers.
