enterprise
| Avenida Álvares Cabral 45B |
4 tarieven
3.50/10.00 |
|
+351 21 388 9175 |
|
enterprise op de kaart
Beoordeling
Caroline Diamant (18.09.2017 18:31)
If I could give 0 stars I would. Waited in line for over 2 hours to get the car. Showed up to 15 people in line ahead of us, all with existing reservations. It was so frustrating and upsetting to spend half a day of our vacation just trying to get our car. They asked us all of the same questions we had filled in online. They also put a hold of 1280 euros on my credit card (over $2,000 CAD for me) because I wouldn't buy THEIR car insurance which started at $150, because I was already covered with my insurance. After spending 2 hours waiting just to get the car, I didn't feel like arguing over insurance and so I let them put the hold but I couldn't use that card for the rest of my vacation which obviously isn't convenient.
Conclusion: DO NOT GET YOUR CAR HERE. Go to the airport location and save yourself the grief.
If I could give 0 stars I would. Waited in line for over 2 hours to get the car. Showed up to 15 people in line ahead of us, all with existing reservations. It was so frustrating and upsetting to spend half a day of our vacation just trying to get our car. They asked us all of the same questions we had filled in online. They also put a hold of 1280 euros on my credit card (over $2,000 CAD for me) because I wouldn't buy THEIR car insurance which started at $150, because I was already covered with my insurance. After spending 2 hours waiting just to get the car, I didn't feel like arguing over insurance and so I let them put the hold but I couldn't use that card for the rest of my vacation which obviously isn't convenient.
Conclusion: DO NOT GET YOUR CAR HERE. Go to the airport location and save yourself the grief.
Nicolas Chagrass (12.09.2017 19:07)
How to describe this poor quality service, doing a booking with a precise time is stupid you will arrive at the counters and face a huge queue. The desks support Guerin, Alamo, Drive4less and Enterprise.
If you booked for someone else with his drivers license and your name, you won't be able to pay for your reservation. They will start a new one a charge you for a new reservation.
Europcar did the job for us and for a cheaper price.
How to describe this poor quality service, doing a booking with a precise time is stupid you will arrive at the counters and face a huge queue. The desks support Guerin, Alamo, Drive4less and Enterprise.
If you booked for someone else with his drivers license and your name, you won't be able to pay for your reservation. They will start a new one a charge you for a new reservation.
Europcar did the job for us and for a cheaper price.
Andres Mannil (06.09.2017 13:13)
Worst car rental expirience I have ever had beey disorganized more than one hour to get the car understaff. Do not rent here
Worst car rental expirience I have ever had beey disorganized more than one hour to get the car understaff. Do not rent here
Richie W (26.08.2017 19:43)
It's actually the 'Guerin' just up the road - great location for downtown & staff were friendly.
Other reviews noted the queues, but it's hit & miss: 0 other people there when I picked up but about 5 in line when I dropped off. If you want to go to/from downtown it's still probably quicker than taking the metro out to the airport to get a car.
Something to note: it is open at the weekends & on public holidays but the Enterprise app/website says it is closed Sat/Sun (as of August 2017). If you book online until the Monday but don't pay up front the staff can refund you the unused days if you drop off during the weekend - if you pay online though they can't refund you anything!
It's actually the 'Guerin' just up the road - great location for downtown & staff were friendly.
Other reviews noted the queues, but it's hit & miss: 0 other people there when I picked up but about 5 in line when I dropped off. If you want to go to/from downtown it's still probably quicker than taking the metro out to the airport to get a car.
Something to note: it is open at the weekends & on public holidays but the Enterprise app/website says it is closed Sat/Sun (as of August 2017). If you book online until the Monday but don't pay up front the staff can refund you the unused days if you drop off during the weekend - if you pay online though they can't refund you anything!
