Juha Suomalainen (30.05.2017 14:15)
Positive: The price was much cheaper than the big international companies (71€ per day) and we even got a free upgrade to a larger car.
Car was good.
Their parking garage is easy to use and feeling really professional.
Negative: The line to the service desk was about 1 hour long, but this was same for all the car rental desks in Termini.
Victoria Holodovsky (29.09.2016 22:54)
We have waited for over 1.5 hours, then when we got to the lady who gave us the service, we found out that the car we ordered was not in the stock anymore (the lady said because we were late - but we've waited in the line for more than 1.5 hours!), we got the car we didn't want and a terrible service, since the lady allowed herself screaming at us. Additionally we found out that the insurance we buyed online was not from Sicily by car therefore if something happens we will be stuck in the middle of beorocracy war.
ohad danesh (03.06.2016 13:12)
Not a highly recommended rental car company but for sure gets you a good car for a reasonable price. I expected a lot worse after reading the reviews and yes it was long waiting and I had to pay 350€ deposit and I got a half empty fuel tank BUT I got a nice car for cheap and that's what was important.
Gus Quiroga (15.02.2016 07:21)
WATCH OUT !!! these company are criminals. They will do anything to get extra money from you by deciept. DOn't believe me...just do a google search on this name and on AE MULTE PALERMO ( same company). One of their many tricks is to charge your credit cards months after you return home and then say it was a charge for passing details to the police for a fine but no proof is ever provided. Only solution is change your card. They also make up damage to your car , fake petrol charges and even try to sting you for exorbitant insurance
My advice - pay an extra $20 per day for hertz or Avis or any good brand as it works out much cheaper in the end
Bradley Lorden (12.09.2012 19:42)
NEVER rent from these people. We reserved ahead of time on Orbitz (first mistake) and it showed the rental through Thrifty. When we arrived, we realized Thrifty had outsourced their rentals to Auto Europa / Sicily by Car. First, it took forever to wait in line and they only had one representative helping everyone waiting. When we were finally up, I showed the woman our reservation indicating it would cost 255 euros. She said that didn't include any taxes and fees (which it clearly said on our reservation that it did) and that it didn't include the GPS we had reserved (which it also clearly stated on the reservation). Without any other options, we were forced to pay the 350 euros they insisted we owed. Then when we went out to get our car, we were given a Smart car, which couldn't fit our luggage. The reservation was for a compact and even showed a compact car, not a Smart car, which is much smaller. After waiting in line again, they wouldn't give us an upgrade, even though we offered to pay more. We were stuck forcing our luggage into this go-cart sized car and had to sit with our knees on the dashboard and unable to see out the back window for our entire trip. After we pulled out, we found out the GPS they gave us had a small crack in it which made typing in the destinations very difficult. At this point, we didn't want to deal with them anymore (nor wait in their long line again) so we decided to deal with it for the next few days. Well upon our return, they claimed it wasn't cracked when they gave it to us and proceeded to charge us another $300, which we're currently fighting with our bank.
On top of all of this, they also placed a $2000 hold on our credit card the entire time we had our reservation. The woman NEVER mentioned this when we rented the car so I gave her my debit card rather than my credit card. This meant that for the length of our trip we didn't have access to $2000 in our checking account, which basically left us with zero cash on the trip and meant we had to resort to putting everything on our credit card. They never once mentioned that "minor" detail when we rented the car in the first place, which ended up causing us major issues for the rest of our trip.
In sum, never rent from these people or Thrifty for that matter for doing business which such unreliable companies.