M Bhatti (26.07.2017 05:02)
HORRIBLE! Strongly not recommended. I wish I could give them zero stars.
I scheduled a massage here on a whim a while ago, it was a little expensive for what it was but I decided to go ahead and book an RMT session the following week since this place is a 2 second walk from my front door. I got a call on the morning of scheduled RMT appointment saying that they needed to rebook me due to a scheduling conflict. Ok no problem, things happen and I get that. So I rebooked for the following week... this time I get a call about an hour before my appointment saying that they needed to rebook me for the weekend. They were unaplogetic and pretty rude about the whole situatuon. Very frustrating.
Last time I checked, we as customers have to pay a no-show/cancellation fee for changes inside a 24 hour period. I feel like George Constanza in that episode of Sienfeld here where he tried to charge his service provider with a change fee.
This place has no regard for customer service. Stay away. It's over priced anyways and there are a number of other places down the street.
Not recommended.
Lily Ma (05.05.2017 10:03)
They have really good service and masseuse
Shaina D'Souza (27.11.2016 01:44)
Always make me feel so welcome, come here a lot, It's my fave spa in Vancouver
Mike Pritchard (30.09.2015 23:23)
Excellent service and the best deep tissue massage I've ever had. I see Naoko as often as possible. She's a gem!
Dallas K (16.08.2015 16:36)
I have been a client for 5+ years and come here often, mostly for deep tissue massages. Sometimes I treat myself to other services.
I have always received excellent care and service. Most receptionists recognize me when I call, which feels great, and they know when I'm having a bad day and sometimes I get fruit & cookie treats. Love it!
Often taking the first appointment of the day, I have experienced a few 15-20 minute delays in opening. I like to hope there is a very good reason for this. I overlook it because I enjoy coming here so much. And they do make up for it, always!
I continuously recommend my friends and clients to this spa, and hope to convert them :)