Medibank - Perth
| 55 Saint Georges Terrace, Perth |
5 tarieven
2.00/10.00 |
|
+61 13 23 31 |
|
Medibank - Perth op de kaart
Beoordeling
Ben Wilson (01.08.2017 08:39)
Cbd office only has two staff regardless if number of people waiting. Waited for an hour and still waiting. Cant believe they wont put more staff on ????
Cbd office only has two staff regardless if number of people waiting. Waited for an hour and still waiting. Cant believe they wont put more staff on ????
Jeff Handsome (13.04.2017 15:51)
The guy who sits behind the desk on the CBDs office was pretty rude to the people.
The guy who sits behind the desk on the CBDs office was pretty rude to the people.
Paul Knight (30.09.2016 10:10)
Not impressed. My 93 year old mother here since 1987. On retirement visa from U.K. and no Medicare. She has paid exorbitant top level fees all this time, is now very fragile with dementia. Doctors want to admit public or private hospital. Booking clerk from Hollywood Hospital called Medibank today about what Medibank will cover for her . Medibank simply told Booking Clerk she had not paid her latest instalment of Medibank (she lost cards) - it was paid Friday last week! Seems to me based on what I was told Medibank has an incompetent system, and has no interest in her welfare only money, certainly not in a 93 yo who can barely walk, and is likely to die very soon.
Not impressed. My 93 year old mother here since 1987. On retirement visa from U.K. and no Medicare. She has paid exorbitant top level fees all this time, is now very fragile with dementia. Doctors want to admit public or private hospital. Booking clerk from Hollywood Hospital called Medibank today about what Medibank will cover for her . Medibank simply told Booking Clerk she had not paid her latest instalment of Medibank (she lost cards) - it was paid Friday last week! Seems to me based on what I was told Medibank has an incompetent system, and has no interest in her welfare only money, certainly not in a 93 yo who can barely walk, and is likely to die very soon.
Marisa Lange (07.07.2016 10:56)
Customer service in store fantastic but when you need to contact someone by phone you are put on hold for at least 15 mins. Who can afford to be placed on hold when you are on a mobile? Maybe you should include a service where the customer can leave their contact number and medibank private can call you back. Other service providers offer this service for their valued!!!!! Customers.
Customer service in store fantastic but when you need to contact someone by phone you are put on hold for at least 15 mins. Who can afford to be placed on hold when you are on a mobile? Maybe you should include a service where the customer can leave their contact number and medibank private can call you back. Other service providers offer this service for their valued!!!!! Customers.
Shehan Perera (21.06.2016 08:58)
I have had Medibank membership over 1 year now. Ever since I took my membership never ever been able to login. Every time I call the customer service it take way too long to connect with them and never been able to sort-out the issues. I called 132331 today and initially I was informed by the recording my wait time will be around 19-23 minutes. I was on hole for almost 1 hour. This is utter disrespect for someone’s time. Medibank should have a way to get back to customers someway if they have any technical issues.
Also, my son was admitted to hospital with an acute viral (Diagnosis - Acute mesenteric adenitis) and after giving the hospital discharged summary still the company is after me for a Pre-existing condition certificate to be filled. We are in the 21st century. In house advisors / doctors should be able to note the reason for my son’s treatment. Instead, Medibank just want to follow ticking boxes. It’s sad and utter disrespect how company like to trouble people because of some fine print to make a claim.
I have had Medibank membership over 1 year now. Ever since I took my membership never ever been able to login. Every time I call the customer service it take way too long to connect with them and never been able to sort-out the issues. I called 132331 today and initially I was informed by the recording my wait time will be around 19-23 minutes. I was on hole for almost 1 hour. This is utter disrespect for someone’s time. Medibank should have a way to get back to customers someway if they have any technical issues.
Also, my son was admitted to hospital with an acute viral (Diagnosis - Acute mesenteric adenitis) and after giving the hospital discharged summary still the company is after me for a Pre-existing condition certificate to be filled. We are in the 21st century. In house advisors / doctors should be able to note the reason for my son’s treatment. Instead, Medibank just want to follow ticking boxes. It’s sad and utter disrespect how company like to trouble people because of some fine print to make a claim.
