L Josie (27.09.2017 14:48)
Horrible experience with management. Ariana (assistant manager) is the worst and has no integrity. If she promises you anything, make sure that you get it in writing. I've tried canceling my membership multiple times due to medical issues. At first she says she can cancel for me. Then she says she can't. She said she can only temporarily freeze it. They froze it for a short period of time but continue to charge monthly. Still had the medical issue and unable to use. Was charged monthly.... Sometimes twice a month for a membership I couldn't use. Towards the end of my year membership, Ariana promised my card would be no longer charged because my contract was coming to an end. My contract ended and I still got charged... but this time almost $10+ more ($70)!!! I called Ariana who is the one who promised me my card would no longer be charged. She said that I had to fill out paperwork first and I couldn't not receive a refund. I filled out the paperwork and emailed it to them so I could at least stop getting charged. 3 weeks later my card is charged AGAIN. They charged my card TWICE in July when I was not under contract with them... when I've repeatedly expressed not wanting the services anymore. This second time Ariana claims to never have received my email with the cancellation document. I send it again! She confirms receiving it this last time but again says I will not be refunded my $70 and that I have 60 days to use any credits I have on my account before they're all lost. Now I'm forced to rush and get all of these services within a short period of time because they refused to refund me. It was not relaxing at all. It was actually a very stressful experience. Stay away. Soooo unethical, rude, and unconcerned with clients health, and well-being! Get ANYTHING promised in writing!!!
valerie enright (25.09.2017 07:24)
The Massage Envy in Riverside scammed $600 from my disabled sister!!! Do not EVER go there!
This location is managed by the most uncaring scam artist! My sister verbally requested to have her services discontinued at the end of last year due to health issues that impact her both mentally and physically. No one told her or her husband, who was with her that day, that they do not honor verbal requests. Instead they continued to charge her for 10 month even though no services were rendered! When it the charges were noticed I immediately drove my sister to their location (since she no longer can drive). They refused and still continue to refund her money! They only thing they offered was to let her transfer the 10 months of massages to other people but at an additional cost of $10 per transfer. After some more back and forth both with the Riverside location and their corporate offices, who cannot do anything since each location is privately owned, we still have absolutely no reasonable resolution! My sister is both physically and now mentally imparted due to a chronic illness but their management does not care! They deliberately took advantage of her quite obvious mental and physical deterioration but since they have $600 of her money that she desperately needs for treatment, they do not care! I WOULD NEVER EVER RECOMMEND THIS LOCATION TO ANYONE!!!
dc callihan (29.08.2017 13:48)
Amazing experience...Heli is the best!
Jason SOng (06.07.2017 08:59)
Great massage therapists at great price.
Genelle valencia (27.08.2016 02:53)
Manager Ashley was awful, poor customer service! I tried to book massage at 130pm for 7pm, after calling back to confirm it was booked by someone else. Ok no problem I tried a few other locations. Then called back and couple hrs later to see if they had any other openings and the 7pm was available again,great book it, then while on the phone she put me on hold to come back a said her colleagues just booked it. Really... so not available. Ok now it seams bogus! I will take the late one at 9pm,I'm a member and my husband is not so I can't book a couple massage with him. Such a joke! Horrible customer service!
